I wrote a post a couple months back about how Comcast was using Twitter for customer service and made me a happy customer.
A few weeks later, I was contacted about doing a TV news segment about companies using the Internet for customer service, and the crew came over to my office for an interview.
Now the piece is starting to play in markets around the U.S. on 11 o’clock news broadcasts. It was on the ABC affiliate in Los Angeles last night: watch the video (they didn’t have an embed option).
Those with attention to detail will notice the strategically placed WLTV wristband on the front of my desk.
I’m not sure if different markets will show more or less footage, but there were some dramatic moments captured that weren’t in this version, such as when I turned on the TV in my living room and walked across my yard.
The pictures behind me are from past Affiliate Summits, so squint hard as you watch the footage and you might be up there.
Please send me a link if you see the Twitter customer service story in your area. I’m not sure if I missed it in New York (it’s supposed to be on CBS here).