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Chrysler Lost Me and @Chrysler Won Me Back

April 20, 2011 by Shawn Collins

I was watching the last Super Bowl when I got annoyed by the Chrysler Eminem Super Bowl Commercial – Imported From Detroit.

The commercial was well done, but it touched a nerve with me, because my 2006 Chrysler Town and Country was falling apart from bumper to bumper.

So when Eminem told me, “This is the Motor City, and this is what we do,” all I could figure was that he was bragging on broken down cars.

A couple days later, I was communicating with some folks on Twitter, and I Tweeted about the commercial and my minivan.

Tweet about Chrysler

The next day, I got a message from Mike Driehorst of @Chrysler, and after collecting some details, he got the ball rolling on a resolution for me with Chrysler customer service.

Even though my 2006 Chrysler Town and Country was out of warranty, the good folks at Chrysler helped me get everything fixed with a break in price, and it’s running like new now.

They could have easily said tough luck, and that’s what I expected. But they didn’t, and now I’m a reclaimed customer.

I hope my minivan runs a good while longer, but when it’s time for a new one, I’ll be looking at Chrysler again.

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Shawn includes advertising links in some posts - these do not influence the content, and they promote products and services he uses.

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