I was watching the last Super Bowl when I got annoyed by the Chrysler Eminem Super Bowl Commercial – Imported From Detroit.
The commercial was well done, but it touched a nerve with me, because my 2006 Chrysler Town and Country was falling apart from bumper to bumper.
So when Eminem told me, “This is the Motor City, and this is what we do,” all I could figure was that he was bragging on broken down cars.
A couple days later, I was communicating with some folks on Twitter, and I Tweeted about the commercial and my minivan.
The next day, I got a message from Mike Driehorst of @Chrysler, and after collecting some details, he got the ball rolling on a resolution for me with Chrysler customer service.
Even though my 2006 Chrysler Town and Country was out of warranty, the good folks at Chrysler helped me get everything fixed with a break in price, and it’s running like new now.
They could have easily said tough luck, and that’s what I expected. But they didn’t, and now I’m a reclaimed customer.
I hope my minivan runs a good while longer, but when it’s time for a new one, I’ll be looking at Chrysler again.